Last updated: October 26, 2026
These Terms & Conditions ("Terms") form a binding agreement between Grow PNW Marketing ("we", "us", "our") and you ("you", "client") for the design, hosting, management, and related services described below. By signing up, submitting a form, or making a payment, you agree to these Terms in full.
We work exclusively with small businesses located in Washington State. We do not build e-commerce storefronts or online stores. Our focus is on local, service-based and walk-in businesses—including but not limited to contractors, home services, barbershops, retail storefronts, coffee shops, restaurants, real estate agents, car and party rental companies, florists, and event rental businesses.
Our Core Plan includes a professionally designed, 10–20 page optimized website built to target multiple services and cities, basic on-page SEO, a web page chatbot, instant lead alerts (text and email), a 5-star review system with automated requests and review filtering, Google My Business setup, and unlimited ongoing management of hosting, security, and updates.
7-day build. From the time we receive your completed onboarding details and content, we aim to have your site live within 7 business days. Complex custom features, delays in receiving content or approvals, or scope changes may extend this timeline.
Website access. The website is built up front at no charge. You do not receive direct access to the website files, source code, or hosting control panel. All changes, edits, and updates are made by us on your behalf.
CRM access. You do receive full access to your CRM account at no additional cost, where your leads, contacts, conversations, reviews, and pipelines are managed. If you need additional CRM features or integrations turned on, simply request them and we will configure them for you. Our CRM is powered by Lead Connector / GoHighLevel.
The Core Plan is $97/month with no setup fees and no contracts. You may cancel at any time. As an alternative, the Core Plan is also available as an annual maintenance plan at $997/year (billed once per year), which saves you roughly the cost of two months.
Unlimited support & routine changes. Routine content updates and standard support are included with your subscription. Change requests typically take 48–72 hours to implement. More complex customizations, new page builds, or large redesigns may require additional time, which we will communicate upfront.
Your monthly or annual fee covers the platform and our management. However, certain CRM features carry usage-based charges from our underlying provider (Lead Connector / GoHighLevel), which are billed on top of the plan. We do not charge you automatically for these. If your usage exceeds the included amounts or otherwise generates provider costs, we may bill you at the provider's cost plus a 50% service upcharge. You will be notified before any such charges are applied.
The current provider rate card (subject to change by the provider) includes, but is not limited to:
Phone number porting. If you request that we port a phone number to or from your account, a one-time fee of $49.95 applies.
We will always tell you before any usage-based charge is added to your invoice. These charges are pass-through costs plus our 50% service upcharge; we do not profit from inflating your usage.
If we purchase a domain on your behalf, we own the domain while it is managed under our platform. If you would like to purchase the domain from us, you may do so at our actual cost plus a $49.95 transfer fee.
We do not transfer website files, source code, or hosting out of our platform under any circumstance. Your website remains hosted and managed exclusively by us for as long as your subscription is active.
You agree not to use the website, CRM, or messaging tools for unlawful, deceptive, or abusive purposes, including sending unsolicited spam, fraudulent lead generation, or any activity that violates carrier, platform, or anti-spam policies. Violations may result in suspension or termination of services without refund.
All payments are non-refundable. Because each website is custom-built and work begins immediately upon signup, and because the website is delivered at no upfront charge, no refunds are issued for any billing period, whether monthly or annual. You may cancel future billing at any time, but no refunds are provided for prior or current billing periods.
You may cancel your subscription at any time by notifying us. Cancellation stops all future billing. Your website and CRM remain active through the end of your current paid billing cycle (month or year). After that, the website will be taken offline and the CRM account deactivated unless other arrangements are made.
We build professional, optimized websites and provide tools to capture and follow up with inquiries. However, we do not guarantee any specific number of leads, customers, inquiries, rankings, revenue, or business outcomes. Results depend on many factors outside our control, including your industry, location, pricing, demand, and how you respond to inquiries.
We retain ownership of all website templates, source code, frameworks, and proprietary tools used to build and host your site. You retain ownership of your business name, logo, brand assets, and content you provide to us. The CRM data you generate (contacts, conversations, leads) belongs to you and may be exported upon request while your account is active.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, including lost profits, lost leads, lost data, or business interruption. Our total aggregate liability for any claim is limited to the amount you paid us in the preceding 30 days.
Your website and CRM rely on third-party providers for hosting, SMS, email, phone, AI, and analytics (including Lead Connector / GoHighLevel, Twilio, and others). We are not responsible for outages, changes, or disruptions caused by these providers. Their terms and pricing may change, and any pass-through cost changes will be reflected in your usage-based charges.
We handle your information in accordance with our Privacy Policy, available at growpnw.com/privacy. Lead information submitted through website forms is transmitted to your CRM and may trigger automated text and email notifications.
These Terms are governed by the laws of the State of Washington. Any disputes shall be resolved in the state or federal courts located in Washington State.
We may update these Terms from time to time. The latest version will always be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised Terms.
Questions about these Terms? Contact us at growpnwmarketing@gmail.com.